Common Questions

Manuals can be found via a link on each product page or under Homeowner Support> User Guides and Manuals Page.

Your local dealer is the best source for service of your unit or chimney. You can find one on our Where to Buy feature. If there is no Majestic dealer in your area, you can find a qualified technician via the National Fireplace Institute which trains and certifies installers and technicians in both gas and wood burning specialties. Visit https://www.nficertified.org for more information.

Your local dealer is again, the best source for service, repair or warranty information. You can find one on our Where to Buy feature. If there is no Majestic dealer in your area, you can find a qualified technician via the National Fireplace Institute which trains and certifies installers and technicians in both gas and wood burning specialties. Visit https://www.nficertified.org for more information.

Majestic does not sell directly to consumers. We strongly encourage you to purchase your fireplace, insert or stove from our network of highly qualified dealers. Your local dealer is always the best source for products, parts and accessories. You can find one on our Where to Buy feature.

A hot surface above a fireplace is normal. Non-combustible facings, such as natural marble, clay, brick, stone, and ceramic tile, are safe materials with which to surround a factory-built fireplace system. These materials and any combustible trims or mantels, should be installed in accordance with the appliance instructions and local building codes.

Majestic does not recommend installing any electronic device above a fireplace. Heat rising from the unit can damage sensitive electronic components found in televisions, computer screens, speakers, etc. as well as some artwork and home décor. Our products are tested for clearance to combustible finishing materials such as drywall and mantel surfaces, but are not tested specifically for use near other household electronics and decorative items.

Burn-off on stoves, fireplaces and other hearth products is normal. Always review the owner's manual and consult with your dealer for the proper burn-off time and ways to properly ventilate your home during that period. Expect to burn the appliance continuously, and at the highest settings, for a few hours. Smoke and odors should dissipate in short order.

No, vent free appliances are not field convertible. They are gas specific.

Each of our units has a rating plate attached to it that lists both the model and serial number. The rating plate is located in a unique area depending on your appliance type.

Gas appliances should be serviced on a regular basis, and the best time to service the unit is before the start of the heating season. Common household particles such as dust, dirt, and dander can build up and cause the pilot to drop out. Obstructions to the main burners may cause the appliance to burn inefficiently. A pre-season service call allows your technician to come to your home at a mutually convenient time. Some companies will even discount service calls made before the cold weather arrives. Allowing the appliance to fail during the heating season often means a longer waiting time for your appointment. Visit our Where to Buy feature to find a service technician. If there is no one in your area, https://www.nficertified.org can assist you in finding a qualified technician.

Majestic does not sell directly to consumers. We rely on a dependable and knowledgeable dealer base to provide sales, installation and service of our products to the consumer. If you require assistance with your product please contact your local dealer for assistance as they can best assess your situation, making a site visit if necessary, and provide assistance to resolve your concern.

Ambient Technologies warrants each new remote control against any defects that are due to faulty material or workmanship to the original owner, for a period of five years after the original date of purchase.

The transmitter will operate the receiver electronically from 1 foot to a maximum of 30 feet. (Once the receiver is mounted inside a pre-fabricated fireplace it reduces the range to 10 feet.)

It means the transmitter is in manual mode and there is no target temperature set, since the transmitter isn’t in auto or auto-p mode. You can still turn off the appliance by sending an off or off/lo signal from the transmitter by pressing the appropriate button.

Yes it’s possible for other electronics using the same RF technology as our products (such as a garage door opener) to influence the operation of the hearth remote. Simply change the dip switch settings in your transmitter & receiver, ensuring that they still match exactly, and that should eliminate the conflict between the two electronics.

If it has been operating error free in the past, you’ve probably turned on a switch that is preventing the receiver from receiving the off signal from the transmitter. Typically there are three ways to turn on the burner that will override the remote control unit

Any of these conditions will prevent the transmitter from electronically communicating with the receiver. If so, follow the below to correct each condition

Once all switches have been reset to the correct position, the remote control unit should be back in control of your fireplace and the transmitter & receiver should communicate electronically again.